NLIHC Seeks Chief Operating Officer

NLIHC seeks a chief operating officer to oversee the day-to-day operational functioning of NLIHC and ensure that the financial, administrative, resource development, human resources, and communications/media relations of the Coalition support NLIHC policies and achieve NLIHC’s goals and objectives. The COO works closely with the president and CEO; supervises the senior director of administration, operations director, senior director of media & communications, and development coordinator(s); and coordinates closely with other key staff throughout the Coalition to ensure the achievement of organizational priorities on time and within the approved budget. The COO has substantial interaction with the NLIHC Board and represents NLIHC to many stakeholders.


Finance and Administration

  1. Supervise the senior director of administration, the operations director, and contracted accounting firm.
  2. Prepare and monitor annual budgets for both NLIHC 501(c)(3) and the NLIH Policy Center 501(c)(4).
  3. Lead NLIHC team (and contracted accountants) on preparation of annual audits and on the preparation and submission of IRS 990 tax forms for the NLIHC (c)(3) and (c)(4).
  4. Ensure preparation of monthly finance reports for (c)(3) and (c)(4) for review by president, finance committee, executive committee, and full Board.
  5. Approve expenditures as per approved budget; ensure correct account coding.
  6. Monitor investments, implement investment policy, and recommend timing of approved draws for operations.
  7. Serve as staff to Finance/Audit Committee and Investment Committee of NLIHC Board of Directors.
  8. Ensure maximum effectiveness and efficiency of organizational use of information technology and contracted IT managed services providers.
  9. Ensure efficient operation of office facility and equipment; direct process to secure new office space, negotiate leases, and direct office build-out, if/when needed.
  10. Oversee all logistical aspects of annual housing policy forum, including negotiations with forum facility, audio-visual, and other contracts.
  11. Ensure completion of 403B Retirement Plan non-discrimination testing, submission of 5500, and other retirement plan fiduciary responsibilities.
  12. Track expenses versus budgets for all corporate- and foundation-funded projects, prepare financial reports. 
  13. Negotiate and renew all insurance policies in coordination with senior director of administration (health, D&O, liability, crime, cyber, etc.)
  14. Review, negotiate, and sign Coalition contracts and work orders.
  15. Review bi-monthly payroll, identify and resolve any issues.

Fund Development

  1. Supervise development coordinator(s) and ensure budgeted revenue from grants, contributions and events is raised.
  2. In collaboration with development coordinator(s), prepare and submit major grant proposals and reports, including budgets and financial reports. Write and/or edit fundraising appeals.
  3. With or on behalf of the CEO, represent the Coalition in fund development meetings with donors and prospective donors.
  4. Oversee the successful execution of Leadership Awards Reception and other major fundraising events, ensuring successful events and revenue goals met.
  5. Guide development coordinator as the staff to the Fund Development Committee of NLIHC Board of Directors.

Human Resources

  1. Oversee recruitment and hiring of all staff except CEO; recommend finalists to CEO.
  2. Oversee staff training activities, including onboarding orientation of all staff.
  3. Support performance management and lead the twice-annual performance review processes.
  4. Conduct periodic reviews and updates of position descriptions and salary ranges; recommend changes.
  5. Oversee contract with human resources provider for various HR services/projects.
  6. Conduct periodic review and updating of Personnel Policies; recommend changes.
  7. Serve as staff to Personnel Committee and the CEO Performance and Compensation Committee of NLIHC Board of Directors.
  8. Ensure intern recruitment, applications, selection, and onboarding take place.

Communications and Media Relations

  1. Supervise the senior director of media & communications.
  2. Ensure all priority media/communications team goals, objectives, activities, and projects are carried out/achieved on time and within budgets.
  3. Oversee the editing, compilation, and transmission of the weekly NLIHC Memo to Members and Partners e-newsletter, calls-to-action, and other eblasts - conducting reviews and ensuring quality.
  4. Ensure the successful preparation/completion of the NLIHC Annual Report, Advocates Guide, and other key publications.

Organizational Leadership

  1. Fill in for the CEO (representing NLIHC at funder meetings, leading staff meetings, etc.) as assigned.
  2. Oversee the compilation of annual workplan for review by CEO.
  3. Ensure documentation of all activities and outcomes to provide data necessary for internal and grant reports; oversee preparation of monthly program tracking/summary reports for review by president and Board of Directors.
  4. Attend and report at meetings of NLIHC Board of Directors and Executive Committee. Serve as lead staff for Finance, Audit, Personnel, Investment, and CEO Performance/Compensation Committees of the Board of Directors.
  5. Participate in staff meetings, retreats, trainings, and all NLIHC events.

Other duties as assigned

  • Supervises: 
    • Senior Director of Media & Communications
    •  Senior Director of Administration
    • Operations Director
    • Development Coordinator(s)
    • Senior Executive Assistant (partial)


To receive serious consideration for this position, an applicant should have the following attributes and background:

  • A bachelor’s degree required; an advance degree preferred.
  • More than 10 years of senior leadership experience directing operations and supervising staff, including other supervisors of teams.
  • Strong experience in budgeting and financial management, fund development and donor stewardship with corporations and foundations, human resource management, and other operations. Experience in marketing, communications, media relations preferred.
  • A strong, demonstrated commitment to the alleviation of poverty and to social/racial justice (affordable housing knowledge/experience preferred).
  • Demonstrated strong organizational skills, attention to detail, and ability to coordinate multifaceted efforts by diverse teams.
  • Excellent communications skills, both orally and in writing.
  • Experience successfully building and maintaining professional partnerships and relationships.
  • An ability to work in a diverse, fast-paced environment.

Compensation and Benefits:

An equal opportunity, affirmative action employer, NLIHC offers a competitive salary and benefits package. This is a full-time position located in Washington, DC (with partial telework available).  

Job Application Process:

Send a cover letter, resume, and two writing samples to: NLIHC President and CEO Diane Yentel and current COO Paul Kealey, NLIHC, 1000 Vermont Avenue, N.W., Suite 500, Washington, D.C. 20005 at [email protected] and [email protected]. The cover letter should describe the candidate’s interest in and relevant experiences for the position and include salary requirements and the names and contact information for at least three people serving as candidate references. (NLIHC will not contact references before consulting with the candidate.)