HUD Posts RAD Complaint Process for Residents

HUD’s Office of Recapitalization (Recap) posted a one-page RAD Complaint Process for residents of public housing properties undergoing conversion or that have converted under the Rental Assistance Demonstration (RAD) program to either the Section 8 Project-Based Voucher (PBV) or Project-Based Rental Assistance (PBRA) programs. The RAD Complain Process document lists suggested contents of a complaint, such as a description of the resident’s issues and their desired remedy.

The document also lists steps that Recap staff will take when they receive a complaint, including:

  • Communicating with residents to obtain additional information
  • Gathering information from the PHA, property manager, and RAD Transition Manager (the process does not explicitly include talking with legal services or other resident-oriented third parties)
  • Determining whether Recap or another HUD office could facilitate communication between residents and the other party
  • Providing residents a written response that includes actions taken and recommended next steps

The document states that residents should direct follow up questions to the Recap office. The complaint process does not include an appeal process if residents are unhappy with Recap’s written response, nor does it indicate that Recap will undertake ongoing monitoring to ensure that suggested actions are carried out.

The RAD complaint process is at:

More information about RAD is on page 4-40 of NLIHC’s 2021 Advocates’ Guide, and on NLIHC’s public housing webpage: